Dump for support

Sometimes we can request you make dump of stream for analyse and solve an issue.

Steps:

Step 1

Check-on “Record” option (so server will be record incoming stream).

Step 2

Start stream. Please use content where we can see the issue.

For example: if you have audio sync issue then please stream speaker or special video.

Step 3

After about few mins stop stream.
Usually we recommended do about 1-5 mins stream: in this case resulted file will be few megabytes only.

Step 4

Open folder with records and send recorded file called Line_*.ts to our support email Support@GaraninApps.com

Explanation

Recorded file is just dump of incoming stream. SRTMiniServer writes incoming data without decoding. It allows for our support reproduce your issue.

Like most websites our site uses cookies to ensure that we give you the best experience.